Terms and conditions

Detailed description of goods and/or services
Ergofito is a business in the bacterial industry that markets the Micromix/Ergofito range of products

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of  email (for eg booking number / booking voucher etc). Must mention the use of courier and/or postal services and associated costs, if applicable.

Export restriction (Optional)
The offering on this website is available to South African clients only

Return and Refunds policy
The provision of goods and services by Ergofito is subject to availability.  In cases of unavailability, Ergofito will refund the client in full within 30 days.  Cancellation of orders by the client will attract a  . . . % administration fee.
(If appropriate – provide details of your policy regarding damaged goods).  Also mention guarantees, warranties, etc.

Customer privacy policy
Ergofito shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Ergofito bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Ergofito via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.  
Customer details separate from card details
Customer details will be stored by Ergofito separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility
Ergofito takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Ergofito chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 

Variation
Ergofito may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by True Motives 1012cc based in South Africa trading as Ergofito and with registration number 2002/011212/23 and Member being Brian Rayner 

Ergofito contact details
Support : email ergofito@telkomsa.net
Support:  telephone +27 (0) 21 447 7114